Customer Service Basics-Module 1
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Customer service is the act of taking care of the customer's needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met. Customer service is meeting the needs and desires of any customer.
The following eligibility requirements have been implemented for the certification exam:
- Have completed high school (or equivalent).
- You must be at least 18 years of age.
To get recertified in this certification you either need to earn 15 CEU's or take a new certification workshop. To apply for recertification, please log in to your account.