NAFTA - National Aerobics & Fitness Trainers Association

Customer Service Excellence-Module 2

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Certification Details

In this era, businesses need a new understanding of what excellent customer service means: navigating the customer to a final destination. The definition of customer service excellence is making that navigation smooth, personal, and respectful. Anything that stands in the way is customer service failure


The following eligibility requirements have been implemented for the certification exam:

  • Have completed high school (or equivalent).
  • Be at least 18 years old.


To get recertified in this certification you either need to earn 15 CEU's or take a new certification workshop. To apply for recertification, please log in to your account.

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