NAFTA - National Aerobics & Fitness Trainers Association

Customer Service Quality-Module 3

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Certification Details

Customer Feedback. Service quality generally refers to a customer's comparison of service expectations as it relates to a company's performance. A business with a high level of service quality is likely capable of meeting customer needs while also remaining economically competitive in their respective industry.


The following eligibility requirements have been implemented for the certification exam:

  • Have completed high school (or equivalent).
  • Be at least 18 years old.


To get recertified in this certification you either need to earn 15 CEU's or take a new certification workshop. To apply for recertification, please log in to your account.

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